INVEST • DEVELOP • PROVIDE

ANNUAL REPORT

Key Strengths

Our organisational vision is underpinned by our STRENGTHS, VALUES and STANDARDS

Our standards assist us in delivering our performance, managing risks and operating in more efficient and sustainable ways; they allow us to demonstrate the quality of what we do to for our customers and they help us to see how to embed best practice.
Organisational Management standards form part of our Performance Management Strategy
People standards can be found in our Learning and Development Strategy
Customer Service standards can be found in our Customer Experience Strategy

We also operate our services in line with 5 external standards:

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Our vision is to promote social inclusion for the community benefit by preventing people from becoming socially excluded, relieving the needs of those who are socially excluded and assisting them to integrate into society.